Privacy Policy

Last Updated: January 2024

1. Introduction

Eskoryn Logistics Ltd ("Company," "we," "us," or "our") operates as a supply chain AI platform designed for Canadian logistics businesses. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, and services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users, including customers, employees, service providers, and website visitors.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and job title
• Company name, address, and business information
• Account credentials and authentication information
• Payment and billing information
• Shipment data, logistics records, and supply chain information
• Communications, inquiries, and support requests
• Survey responses, feedback, and testimonials

2.2 Information Collected Automatically

When you interact with our website and services, we automatically collect:

• Log data (IP address, browser type, operating system, pages visited, timestamps)
• Device information (device type, unique identifiers, mobile network data)
• Cookies and similar tracking technologies
• Usage analytics and user behavior patterns
• Location data (with your consent)
• API integration data from your connected systems

2.3 Information from Third Parties

We may receive personal information from third parties, including:

• Business partners and service providers
• Payment processors and financial institutions
• Third-party authentication services
• Marketing partners and affiliate networks
• Public data sources and industry databases

3. How We Use Your Information

We use personal information for the following purposes:

• Service Delivery: Providing, maintaining, and improving our logistics AI platform and services
• Account Management: Creating and managing user accounts, authentication, and access control
• Communication: Responding to inquiries, sending transactional emails, and providing customer support
• Billing: Processing payments, invoicing, and managing subscription accounts
• Analytics: Analyzing usage patterns, performance metrics, and improving user experience
• Marketing: Sending promotional content, newsletters, and marketing communications (with consent)
• Compliance: Meeting legal, regulatory, and contractual obligations
• Security: Detecting, preventing, and addressing fraud, abuse, and security incidents
• Research: Conducting research, product development, and AI model training (anonymized)

4. Legal Basis for Processing

In accordance with Canadian privacy laws (PIPEDA) and international regulations, we process personal information based on:

• Consent: You have explicitly consented to the processing
• Contract Performance: Processing is necessary to perform our agreement with you
• Legal Obligation: We are required to process by law
• Legitimate Interests: Processing is necessary for our legitimate business interests
• Public Interest: Processing serves the public interest or official authority

5. Information Sharing and Disclosure

5.1 Service Providers

We share personal information with service providers who assist us in operating our services, including cloud hosting providers, payment processors, analytics services, and customer support platforms. These providers are contractually bound to protect your information and use it only as necessary.

5.2 Business Partners

With your consent, we may share information with business partners to provide integrated services or specialized solutions.

5.3 Legal Requirements

We may disclose personal information if required by law, court order, government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, dissolution, or similar transaction, personal information may be transferred as part of that transaction. We will provide notice of any such change.

5.5 Aggregated and Anonymized Data

We may share aggregated and anonymized data that cannot identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or regulatory requirements. Retention periods vary depending on the context and our legal obligations:

• Account information: Retained while your account is active and for a reasonable period thereafter
• Transaction records: Retained for 7 years for tax and regulatory compliance
• Marketing information: Retained until you opt-out
• Log data: Retained for 12 months or as required by law

Upon request, we will delete personal information unless we have a legal basis to retain it.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy in a portable format.

7.2 Correction and Deletion

You may request correction of inaccurate information or deletion of your personal information, subject to certain legal exceptions.

7.3 Opt-Out

You can opt-out of marketing communications, cookies, or certain types of data processing. Each marketing email contains an unsubscribe link.

7.4 Withdraw Consent

If we process information based on your consent, you may withdraw that consent at any time by contacting us.

7.5 Do Not Track

Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but you can control cookies through your browser settings.

8. Data Security

We implement comprehensive security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee confidentiality agreements and training
• Firewalls and intrusion detection systems

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

9. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• Remember your preferences and login information
• Analyze website usage and performance
• Deliver personalized content and advertising
• Prevent fraud and enhance security

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to external sites, and we are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. International Data Transfers

Eskoryn Logistics Ltd is based in Canada. Your personal information may be transferred to, stored in, and processed in Canada and other countries. By using our services, you consent to such transfers. We implement appropriate safeguards for international transfers, including standard contractual clauses and data processing agreements.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the "sale" of personal information
• Right to non-discrimination for exercising CCPA rights

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data breach, please contact us:

Eskoryn Logistics Ltd
Privacy Officer
1000 Rue de la Gauchetière O
Montréal, QC H3B 4W5
Canada

Email: support@eskoryn.bond
Phone: +1 514 871 4432

We will respond to all privacy inquiries within 30 days or as required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be effective on the date indicated at the top of this policy. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

16. Additional Information for Specific Regions

16.1 Canada (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to request access to and correction of your personal information.

16.2 Quebec (Law 25)

We comply with Quebec's Law 25, which amended the Quebec Law on the Protection of Personal Information in the Private Sector. Additional rights may apply to Quebec residents.